Service Operations Management - 5277 Words

J. Service Science Management, 2009, 2: 255-264 doi:10.4236/jssm.2009.24030 Published Online December 2009 (www.SciRP.org/journal/jssm) 255 Service System Decoupling for Mass Customization: A Case Study in Catering Services Jue CHEN1, Yunhong HAO2 1 The tourism school, Zhejiang Gongshang University, Hangzhou, China; 2School of Business Administration, Zhejiang Gongshang University, Hangzhou, China. Email: chenjue8@yahoo.com Received April 17, 2009; revised June 19, 2009; accepted July 28, 2009. ABSTRACT The paper examines the key issues on system decoupling in service operations of mass customization by conducting a case study in catering services. It firstly justifies the effectiveness of applying concept of mass†¦show more content†¦According to the customer contact approach proposed by Chase and Tansik [1,6,7], customer contact activities should be decoupled from non-contact activities to do justice to their different design requirements and maximize the efficiency of the service delivery system. Consequently, service organizations consist of a front stage and a back stage. In the back office customer contact is passive or nonexistent, service processes may be designed with manufacturing-like principles in mind [6]. The process may take advantage of standardization and automation to enhance the efficiency and effectiveness of operations. While in the front stage customer contact is high and active, it brings about unavoidable inefficiencies, and the human relation skills become a dominant factor in designing the process [6]. Study [8] adds that moving some of the back-stage functions from developed areas (or even countries) to underdeveloped regions may increase greatly efficiency because of the reduction in labor costs and taxation. 2.2.2 Decoupling for Speed, Quality and Sales Opportunities However, back-stage tasks need not only be viewed as tasks whereShow MoreRelatedService Operations Management And Its Impact On Products And Services2222 Words   |  9 PagesIn the business world, many service operations management differ from manufacturing operations management in a number of ways. However, there are also some similarities that both share in various aspects of operations management. This essay illustrates and examines the differences and similarities in both types of operations through the use of relevant theories, case studies as well as real life experiences. It is structured in such a way that starts with the design, followed by the stra tegy andRead MoreOperations Service Management - a Study of Medi-Call Call Centres2700 Words   |  11 PagesMedi – Call Personal Alarms Systems LTD call centre and how the management implement certain capacity strategies in order to distribute call times whether it be an emergency, technical or a reassurance call from the customer. This is viewed over a twelve-hour shift and highlights the problems where the call centre is over capacity or under capacity. The case study looks at the problems with the current operations and service management within Medi–Call call centres. Within this report the main problemsRead MoreServices Operations Management8601 Words   |  35 PagesPROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing, service and agriculture are the major economic activities in any country. In India, manufacturing and services together constituteRead MoreServices Operations Management8615 Words   |  35 PagesA PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing, service and agriculture are the major economic activities in any country. In India, manufacturing and services together constitute nearlyRead MoreQuocirca Insight Report: Operations Management in UK Financial Services2617 Words   |  11 PagesQUOCIRCA INSIGHT REPORT November 2007 Contacts: Sharon Crawford Quocirca Ltd Tel +44 7989 243830 sharon/crawford@quocirca.com Operations Management in UK Financial Services How effectively is technology being applied to help to monitor and improve operations performance? The extremely competitive nature of the financial services industry today and the changing landscape of customer expectations and their approach to investing in financial products, puts an onus on suppliers to considerRead MoreService Operations Management: Cathay Pacific Airways Case Study2538 Words   |  10 Pagesï » ¿Running Head: Service Operations Management Service Operations Management Cathay Pacific Airways Aesthetics Introduction Cathay Pacific is an international airline registered and based in Hong Kong, offering scheduled passenger and cargo services to 141 destinations in 39 countries and territories. As Hong Kongs major airline, it provides vital links for trade and investment as well as leisure travel. With the help of passengers and cargo services, Cathay Pacific connects Hong Kong to theRead MoreObjectives And Goals Of An Operational Strategy1736 Words   |  7 Pagesorganization. An operational system ought to have the capacity to outline the company s usage of its asset in the creation of a good, item, or service. Organizations define operations methodologies in view of the styles and needs of the management. Differentiation strategy is one of the several operational strategies that LensCrafters use in its operations. LensCrafters is a global leader in the retail of non-prescription sunglasses and prescription eye wear. LensCrafters was started in 1983 by DeanRead MoreOperational Management quiz 1 1500 Words   |  6 Pagesï » ¿Uitwerkingen vragen Operational Management toets 1 Copyright: BartThom Signs and symbols in a service facility are helpful because they: Reduce anxiety with waiting Cause customers to spend more money per visit Cause employees to be more helpful Orient customers and promote acceptable behaviour Using the SREDEDIM method, if you had to monitor to see if the conditions had changed which step would you perform: Install a new method Examine the facts Maintain new method Select the work method RecordRead MoreOperation Five Objectives1495 Words   |  6 PagesIntroduction â€Å"Operation strategy concerns the pattern of strategic decisions and actions which set the role, objectives and activities of the operation.† It refers to the process to set mission and goals, make specific decisions for achieve specific objectives; and the procedure to design and formulate the strategy of operations. Operation strategy is one part of the organizational business strategy but it plays an important role in all functional areas of business. Operation strategy is to implementRead MoreOperations Management : Operation Management1355 Words   |  6 PagesOperations Management Introduction Operations management is the activity of managing the resources that create and deliver services and products. The operations function is the part of the organization that is responsible for this activity. Every organization has an operations function because every organization creates some type of services and/or products. However, not all types of organization will necessarily call the operations function by this name. Operations managers are the people who have

Nestle Ethical Issue - 2665 Words

Nestle Responsibility to Deal with Ethical Dilemmas Abstract The multinational business and ethical responsibility are parallel topic. Nestle faced with the rising of consumer boycott which came to be a broadly issue in case of business ethics. This essay extends three specific ethical issues of excessive price of bottled water which provided quality as similar as tap water and should not be placed value by money, child labours in cocoa supply chain that are threatened by hard job tasks and low wage, and powdered breast-milk formulation which is impractical for uneducated mothers and leads to the number of infant death in poor countries. Those ethical dilemmas are approached by Nestle responsibility. It reveals that Nestle deals with†¦show more content†¦Currently, bottled water consumption threat to water natural resources and developed world trend to over consumption. This issue concern to environment and human right that water should be free of charge. Moreover, this product price tends to be excessive. Water in production might not over AUS$ 0.02 per bottle but other expenditures are come from processes such as bottling, packaging, labelling, marketing, retailing and others. In contrast, in undeveloped countries, the population lack of basic sanitation which is involved lack of clean water that Nestle should not be considering to charging natural resource. Generally, Nestle gain benefits and create brand image as well as create a competitive advantage from social responsibility management process which related to business ethics, and it is an idea that business has a responsibility to society beyond making profits. Nevertheless, there is a conflict of interest with government, non-government organizations and stakeholders. Not only take human rights difficulties when doing overseas business, but ethical behaviour has to apply in difference cultures. In 2006, Nestle focused a company commitment on position of health and nutrition although this company faced with a question of selling water, which is free natural resource. However, Nestle has sold out bottled water which low cost production and promote brand image through social and ethical groups.Show MoreRelatedA Case Study Of Nestle S.a1368 Words   |  6 Pages This case study of Nestlà © S.A. will identify and analyse on a managerial issue that this company has undergone. The issue recognised is the use of child labour in cocoa production. This problem is a violation of child labour and human trafficking laws. This problem in society is completely unethical and inhumane and multiple global companies have had similar issues related to their production lines. Many articles have stated similar arguments and opinions towards this type of labour. There haveRead MoreNestle Case Study732 Words   |  3 Pagesresponsibilities of companies in this or similar situations? * Nestlà © should find a way to become involved with the Baby-Friendly Hospital Initiative, like sending in donations or even working with the organization to help. * Nestlà © should remain a member of Infant Food Manufactures (IFM). * Nestlà © should keep its internal Nestlà © instructions to Nestlà © employees updated and up to standards to avoid any more problems. * Nestlà © should continue their efforts on social responsibility by sponsoringRead MoreDescription Of Company And Problem Of Nestle905 Words   |  4 Pageswords (DONE) Nestlà © S.A. is a Swiss multinational company founded in 1866 by Henri Nestlà ©. Nestlà © is a food and beverage business that began by developing a ‘milk-based food for babies who were unable to feed from their mothers’ (Nestle.com.au, 2014). Five years later, a range of customers such as, mothers, older individuals and the ailing was purchasing Nestlà © Milk globally. The company soon after decided to expand their market by joining the ever-growing industry of chocolate. Nestlà © S.A. mergedRead MoreNestle Ethics And Communication Transparency1707 Words   |  7 PagesNestlà © Ethics and Communication Transparency As many people might or might not know, Nestlà © is a Swiss multinational food and beverage company who are responsible of many acclaimed brands (Wikipedia, 2014). Many people must have seen, heard or at least bought few of the brands under this organisation, for example: KitKat, Nescafà ©, Nespresso, Cerelac and many others (Nestle.com, 2014). Unfortunately, as they are one big company with a big reputation, problems of any kind are unavoidable. Many ethicalRead MoreEthics, Corporate Social Responsibility And Fiduciary Responsibilities Essay1695 Words   |  7 Pagesresponsible leadership in business† (Archbishop of Wales calls for ethical business). It is probably the case that all businesses should sign the oath, this gives consumers to show that they are dedicated to being an ethical business. There are numerous of old businesses that can steer the new business in an unethical direction in this field. By adapting business ethic terms and look for examples in the business fields that have an ethical or unethical reputation, this will give the opportunity for theRead MoreNestle Infant Formula Controversy1628 Words   |  7 PagesRUNNING HEAD: Nestlà ©: The Infant Formula Controversy Nestlà ©: The Infant Formula Controversy CASE 4 April VanRivers Adv. International Marketing March 24, 2013 1. What are the responsibilities of companies in this or similar situations? Domestic companies and multinational companies have responsibilities that portray their corporate and social stance as an organization. Many of these responsibilities are indicated in the vision or mission statement. Ethical and socially responsibleRead MoreSocial Responsibility And Corporate Responsibility1165 Words   |  5 Pagestakes a serious interest in doing what is right. These issues may be spread locally, nationally, or globally and could impact the health and wellness of customers and employees. Implementing a good social responsibility policy can impact buying decisions for consumers wanting to make purchases from an ethical company. Building a trustworthy reputation takes time, and effort, and is a valuable attribute for a business to have. Being ethical as a company is important for both, consumers and theRead MoreNestlà © Alimentana S.A. - Infant Formula1636 Words   |  7 Pagesin general were unable to feed their children with all the needed nutrients that a normal child must have, this is basically why the infant formula was created. The infant formula was created by companies in the pharmaceutical industry and Nestlà ©. Nestlà © easily got a high market share in the industry. The general health problems in the aftermath cause a great impact on babies. The number of sick babies increased all the time after the Second World War, because there weren’t the needed minimumRead MoreA Report On Nestle International Corporation Essay1745 Words   |  7 Pages Name- Bhupinder Kaur Abstract- In this report NESTLE international corporation will be a subjected of depth analysis. Main part of this report will be based on explaining with the Corporate Social Report of Nestle and the aim will be highlighting main issues considered by the company. Introduction- Nestle is a Swiss company, established in 1905 and providing wide range of food and beverage categories and eating occasions. The company have more than 2000 brands worldwideRead MoreCsr Nestle Case Study1338 Words   |  6 PagesCorporate Social Responsibility. Nestle Case Study. In this work I am going to address how Nestle is managing its corporate social responsibility. Firstly, I would like to give a simple definition of CSR. It is the comprehensive approach companies take to meet or exceed the expectations of stakeholders beyond such measures as revenue, profit and legal obligations. It covers community investment, human rights and emploee relations, environmental practices and ethical conduct. (Oliver, 2011, p.32)

Energy-Aware Resource Allocation Heuristics For Efficient Management

Question: Describe about the Report on Rocket R Us is a medium level organization that will use Windows Server 2012 Standard R2? Answer: Introduction: This report postulates every configuration and there features implemented by the Rocket R Us, Inc for its Windows network infrastructure. The RRUs Inc provides the Airline services of two areas. The RRUs Inc needs an IT service configuration for the new system. The RRUs Inc use the latest windows server 2012 to met their organizational goal. Here the researcher indentifies that they have a total 90 employees in all departments. These employees are assigning to different departments according to their role. Here the RRUs Inc wants to implement different access level, a security system that allows multiple users but according to their role, they have a different degree of access. In this document, the researcher is researching on above all aspect of IT service. The new features of WS 2012 associated with RRUs Inc: In the new Windows server, 2012 provides many opportunities that help RRUs Ins to solve the fundamental challenges. The RRUs Ins has two branches; these offices share the same cloud storage. Therefore, the RRUs adopting a consistency and integrated approach to configuring the new information system, which is the most efficient way to build the communication channel between the two offices. Here the researcher analyzes the main advantage of the new Windows server 2012 in RRUs Inc. RRUs will use the Windows Server 2012 Standard (Finn et al. 2013). Windows Server 2012 Standard is perfect for the environment consisting of non-virtualization. It provides total WS functionality with two virtual instances. In WS 2012, the RRUs Inc can get a complete virtualization platform. This refers to guarantee service level agreements by utilizing the fully isolated and multitenant feature tools. Windows Server 2012 is capable of eliminating data duplication. It will help the RRUs to reclaim hundreds of GB or often TB of space (Tamura et al. 2013). Approximately 90% of data can be saved using this feature. Thin Provisioning prevents storing data into a virtual machine. Instead, it provides a way of starting small and letting the server increment the control over the system (Finn et al. 2013). Windows installed a new feature, diskless boot in the new windows server 2012 that will help the RRUs to eliminate the excessive storage on the server by removing the unwanted hard disks. However, RRUs does not concern about money, so it can store its cheap disks into a virtual Storage Area Network. SAN is very expensive and its counterpart software parts too. Though not concerned saving money is always good (Hall, 2013). Through site of virtualization, RRUs will try to make their IT environments more efficient. Limited resources are an issue in all the businesses. A virtual machine creates a path for using the best of the limited resources. If there is an Ethernet connection between servers then transferring virtual machine between them is possible (Takano, 2013). Windows Server 2012 enables the user for vitalizing the domain controller. Hyper-V 3.0 allows the organization to migrate customers in Windows Azure. For airline developers, the repetition of tasks is very familiar. Power Shell 3.0 reduces the workload of administrators. It also consists of a feature of carrying out a repeatable task (Eastlake, 2013). Development of servers in RRUs Inc: The development team will deploy four types of servers DHCP, DNS, Database servers, and FTP. Use of Dynamic host configuration protocol is to assign the IP address to a device automatically. DNS will transform the domain name into IP address. It will also assist the server to locate the shared resources and the systems (Oyman Singh, 2012). FTP allows the users to transfer files from the system. HTTP distributes the information related to the company to the World Wide Web. Rockets R Us selects the Standard Windows Server 2012 R2 as it is a medium level organization. The development team will create a core server to skip the installation of the OS in the need of transition between core server and full server. Florida is the main site of the organization. Therefore, the location of the servers will be at Florida. Rocket R Us will follow the automated Windows Server 2012 standard deployment process (Eastlake, 2013). Active Directory domain service of RRUs Inc: Gathering of objects in a Microsoft Active Directory network is termed as Active Directory Domain. References to objects include any one amongst user or group or hardware component or computer. To access information of two different sites of the Rockets R Us, the development team can create two active directory domains for RRUs. For Florida, sub domain name will be www.rocketsrus.com/florida' and for Virginia www.rocketsrus.com/virginia'. The Active Directory Domain will be for everyone to follow the information for individual locations and because of this, reason server needs no Read Only Domain Controller (Drako, 2013). Open server manager in windows server 2012. From the dashboard click on add role and features' then select the installation type. The type should be Role-base or feature-based installation. Windows Server 2012 provides a new feature that deploys roles to remote servers and even to virtual hard disks. Then the selection of Active Directory Domain services process occurs. Feature adding wizard then prompts. Here select features and then click next. Windows Server 2012 also provides the path of adding additional features. Then a screen consisting of the Active Directory Domain Services information and requirements will appear. Information regarding the selections made through the process appears in one window. Then the completion of Active Directory Services prepared. Then configuration in the left navigation tree is required. Select Add a new forest' that is visible on the Deployment Configuration screen (Papapanagiotou, Nahum Pappas, 2012). Then enter the www.rocketsrus.com as root domain name. Then in Domain Controller Options screen, the development team provides a password according to RRUs. Ignore the warning and NetBios automatically fetches the name. In addition, it also offers an alternate name. Do changes or leave it as the directory. If all the distinct process is right then install option should appear. The possibility of applying group policy directly to the user is zero. From windows server 2003 until 2012 windows provides a tool named Rediruser.exe that assists to change the default location of the user's saved information. The device is located in %windir%system32'. Besides, the tools it also help the administrators to handle unassigned accounts through group policy before they place user's information in OU (Huang, Yocum Snoeren 2013). The DNS and DHCP: DHCP scope design needs to define the parameter. In addition, it initiates the frontier of a given DHCP configuration. The parameters of DHCP are lease period, either BootP clients or DHCP client or both type of customer support, the method for carrying DNS dynamic name system and address range. By default, lease duration is eight days but RRUs will not need the lease period to stay active for not more than few hours. DHCP scope serves as the distributor and assigner of IP addresses to the customer (Beloglazov, Abawajy Buyya, 2012). RRUs server will use class B scope 132.255.0.0 with the address range from 132.255.0.1-132.255.255.255. Default subnet mask will be 255.255.0.0. This way RRUs will have a total number of 16384 network addresses. Windows Server 2012 comes with the enhanced DNS registration that allows configuring options based on an entirely good domain name of DHCP clients. RRUs will need a fault tolerance in case something goes wrong. The organization cannot handle system errors, as its system should always be being running for users. For instance, in case one DHCP server fails (primary) then the secondary DHCP server can take the workload (Feeser Marks, 2014). For that, one needs the installation of DHCP on two different nodes.. To use DHCP split scope, for increasing fault tolerance, distribute the load between the two servers SERVER 1 and SERVER 2. SERVER 1 will have the scope of 132.255.0.1-132.255.255.255 with a mask of 255.255.0.0. The prohibition range of scope is 132.255.128.0-132.255.255.255. The exclusion range for SERVER 2 scope is 132.255.0.1-132.127.255.255. DHCP reservation means a particular IP address for a specific machine that will do some significant work (Ivanis, Adamovic Jevremovic, 2013). RRUs will have a computer that will work as a print server. If RRUs thinks that the server will get only one particular address that no other machine can have then, reservation is most needed. Taken as an example, if RRUs the development team set 00:A:FB:12:45:5A MAC addresses as reserved IP then IP address 192.168.0.11 will be reserved for the print server. Before deploying DNS infrastructure, the development team needs to specify the DNS namespace. RRUs will need to have two types of DNS namespace, one external, and another internal. The network of RRUs will be in two different locations. As a result of this, the best solution for the namespace is to deploy internal DNS root (Toshniwal et al.2012). This implementation makes the way of administrating dns data accessible. RRUs will use .com as it signifies commercial business. The FQDN can be www.rocketsrus.com. (Source: Created by author) A local computer accesses the domain name to search for the RRUs related information. Locally cached information passes the query to the DNS client server to resolute. If the resolve of the query name is possible, then the process completes. If not, client querying helps to resolve the name. At first, the favored server parse full name then determines with which domain name it incorporates (Kim Feamster, 2013). After that, it runs an iterative process to the .com' DNS server for gaining a referral to the rocketsrus.com'. Then referral server moves the name to the DNS server for www.rocketsrus.com'. Thus from the second site the handle server procedures works. Deployment of Software: The development team will use Adobe Reader X as the application. Categorization of the process is in eight steps. First, open Group Policy Management. Right click on the www.rocketsrus.com' then click on create a GPO in this domain'. After that, type deploys Adobe Reader in the Name box of GPO type (Drako, 2013). Third, expand Adobe Reader GPO in GPM console. Fourth, Computer Configuration consists of policies option. Then expand software settings. After these processes, select the Software installation' option. The fifth step concerns over opening dialog box. In next process of this step browse to dc01Adobe, click AdbeRdr1000_en_US.msi, and then click open. Make sure assigned option is selected in the window of deploy software. The next part is verification of listing the group policy management. Last part is also verification; it checks that the software is perfectly installed (Papapanagiotou, Nahum Pappas, 2012). File Printer Sharing: Shared scanner and printer access will be needed. In addition, a share of disks and drive volume can happen for the network infrastructure. The development team will only use DFS if the organization wants to access the files stored on the server more rapidly (Banerjee et al. 2012). Here not using DFS in the server makes the network infrastructure less complex. FSMR or File Server Resource Manager indicates a collection of tools. First, install the FSRM. Then click on the add features in FSMR check box and select next two times and Install at the last window. Once installation is complete, in FSMR console click on create file group'. Then include types .docx' and .xlsx' in the create file group type window. Consecutively do the followings. The last part involves opening the event viewer by logging in to SERVER.(Toshniwal et al. 2012). (Source: Created by author) Conclusion: This study concludes that Rocket R Us is a medium level organization that will use Windows Server 2012 Standard R2. The servers for the network infrastructure will be DHCP, DNS, HTTP, Database servers and FTP. Automatic deployment makes the process less repeatable, and the process will help the development team to concentrate on the elaboration of the network. Group policy makes handling the network easily and increases the security of the network. For the development, the team will focus on the servers installed in Florida more. Through Active Directory Domains, the clients can separately go through information related to the different sites. Deploying software in this study will allow the administrator to use the packages continuously with the help of installing and uninstalling the software. The Rocket R Us will use the network for commercial usage so the best name for the domain will be .com'. Internal and external these two will help the organization to provide services and main tain management correctly. References Banerjee, D. N., Paranjape, P. A., Rallapalli, S., Vo, P. T. (2012).U.S. Patent No. 8,266,288. Washington, DC: U.S. Patent and Trademark Office. Beloglazov, A., Abawajy, J., Buyya, R. (2012). Energy-aware resource allocation heuristics for efficient management of data centers for cloud computing.Future generation computer systems,28(5), 755-768. Benson, K., Rahman, S. (2015). Security Risks in Mechanical Engineering Industries.arXiv preprint arXiv:1512.01730. Boyer, B., Corre, K., Legay, A., Sedwards, S. (2013). PLASMA-lab: A flexible, distributable statistical model checking library. InQuantitative Evaluation of Systems(pp. 160-164). Springer Berlin Heidelberg. Brace, C. H., Jack, W. S., Muggli, N. D. (2014).U.S. Patent No. 8,793,356. Washington, DC: U.S. Patent and Trademark Office. Calheiros, R. N., Vecchiola, C., Karunamoorthy, D., Buyya, R. (2012). The Aneka platform and QoS-driven resource provisioning for elastic applications on hybrid Clouds.Future Generation Computer Systems,28(6), 861-870. Cohen, N., Daches, S., Mor, N., Henik, A. (2014). Inhibition of negative contentA shared process in rumination and reappraisal.Frontiers in psychology,5, 622. Davies, J. (2012).Understanding ipv6. Pearson Education. Drako, D. (2013).U.S. Patent No. 8,447,856. Washington, DC: U.S. Patent and Trademark Office. Eastlake 3rd, D. (2013). Domain Name System (DNS) IANA Considerations. Feeser, C. L., Marks, R. S. (2014).U.S. Patent No. 8,635,489. Washington, DC: U.S. Patent and Trademark Office. Finn, A., Lownds, P., Luescher, M., Flynn, D. (2013).Windows Server 2012 Hyper-V Installation and Configuration Guide. John Wiley Sons. Hall, R. J. (2013, November). A Geocast Based File Transfer Protocol. InMilitary Communications Conference, MILCOM 2013-2013 IEEE(pp. 150-156). IEEE. Huang, D. Y., Yocum, K., Snoeren, A. C. (2013, August). High-fidelity switch models for software-defined network emulation. InProceedings of the second ACM SIGCOMM workshop on Hot topics in software defined networking(pp. 43-48). ACM. Issac, B. (2014). Secure ARP and secure DHCP protocols to mitigate security attacks.arXiv preprint arXiv:1410.4398. Ivanis, L., Adamovic, S., Jevremovic, A. (2013, October). Case study: DNS service protection methods. InTelecommunication in Modern Satellite, Cable and Broadcasting Services (TELSIKS), 2013 11th International Conference on(Vol. 2, pp. 583-586). IEEE. Khurshid, A., Zou, X., Zhou, W., Caesar, M., Godfrey, P. B. (2013). Veriflow: Verifying network-wide invariants in real time. InPresented as part of the 10th USENIX Symposium on Networked Systems Design and Implementation (NSDI 13)(pp. 15-27). Kim, H., Feamster, N. (2013). Improving network management with software defined networking.Communications Magazine, IEEE,51(2), 114-119. Krstevski, V. (2013).Hyper-V Replica Essentials. Packt Publishing Ltd. Oyman, O., Singh, S. (2012). Quality of experience for HTTP adaptive streaming services.Communications Magazine, IEEE,50(4), 20-27. Papapanagiotou, I., Nahum, E. M., Pappas, V. (2012, November). 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Story Of An Hour And Sorrowful Woman Essays - The Story Of An Hour

Story Of An Hour And Sorrowful Woman The Story of an Hour and Gail Godwin's A Sorrowful Woman are both similar pieces of literary work in that both stories offers a revealing glimpse of extremely unhappy marriages. Both Mrs. Mallard and the unnamed mistress in A Sorrowful Woman called (the wife) seem to reveal a problem or possibly a disease which is plainly inherited through the institution of there marriages. They are so unhappy with the lives they lead and the person(s) in them they seem to drive themselves to there own death. The Story of an Hour seems to pick up in the middle of an on going battle of Mrs. Mallard's feelings towards that of her husband Brantly Mallard, (which seems to be a decent guy from this short story introduction). This is why you really can not come to grasps with her hatred towards Mr. Mallard and why she feels it. There is little introduction of the husband Brantly Mallard which leaves any thought or opinions of him completely to the imagination, while in A Sorrowful Woman the wife seems to be a very selfish, and self centered person who can care only for herself. Godwin describes mostly all characteristics about the husband and wife in that the wife tells her husband that the sight of himself and the child made her so sick she did not want to see them ever again. The husband being his very understanding self-comments ?he understood such things, and asked what would she like him to do? (33). In the begging Mrs. Mallard is so overwhelmingly happy (acting very distraught) to receive the telegram informing her of Mr. Mallard's death but she had to conceal her happiness simply because there were loved ones in her presence including her sister Josephine and Mr. Mallard's great friend Richard. It was he (Richard) who had received intelligence of the death as he was in the newspaper room and heard fist word of the rail road disaster with Brently Mallard's name at the top of the death list. Josephine had delivered this information just before Mrs. Mallard had stormed off to her room for the concealment and solitude that she had needed (12-13). For the wife in A Sorrowful Woman loneliness and solitude was all that she had wanted out of her family member role throughout the story. She was placed to bed the first night and was given a sleeping draught that was guaranteed to put her to rest swiftly after informing her husband that she wanted to be away and out of the sight of him and their little boy. For many days straight the wife remained there alone and to her self only to appear to wonder throughout the house aimlessly a few short times when the house was vacant. For Mrs. Mallard remaining in her room resting in her roomy armchair staring aimlessly out of the open window was to rejoice and unleash her true feelings of Mr. Mallard's death after a few short moments of morning (12). While in A Sorrowful Woman the wife was detained by her own state of misery and loneliness for she wanted to be away from both her husband and her child also (the majority of the time) sitting in her big chair staring out at the snow-ridden branches wearing her slacks and an old sweater (35). While there is no major role playing by Mr. Mallard in The Story of an Hour the husband in A Sorrowful Woman tries to be very caring in every way possible to his wife. The day after everything took place he brought her breakfast in bed and let her lay to rest until it grew dark again, and after taking there son for a walk he brought her up a tray of buttered toast, celery sticks and soup. She says to him ?I am the luckiest woman,? (crying) he then replies ?nonsense, you need a rest from us,? referring to there son and himself (34). He would then continue to take over all of the house hold duties such as: fixing her meals/sleeping liquids, doing dishes, making dinner for the himself and there son, taking and picking up there son from school, and holding down his employment at the office as well. All of these chores were beginning to become too much for him to handle by himself so with his wife's permission he hired in the perfect young girl that was very dynamic. After a short period of time the wife fired